HP encountered an error while trying to scan your product. Configuration correction Before attempting the print quality diagnostic procedures contained in this section, you should first check that the printer is correctly configured to print what you want. See your browser’s documentation for specific instructions. Please make a different selection, or visit the product homepage. Robust printer for workgroups of 3 to 10 people. Running the Troubleshooting Utility From the main front-panel menu, select the Ink menu and press Enter.

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Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

HP Designjet PS Printer – Understanding the Diagnostic Test | HP® Customer Support

In that case we recommend that you try to reprint your print, and then, if necessary, start the Desinjet routine again. Javascript is disabled in this browser.

Javascript is disabled in this browser. HP is compiling your results. This product has been exchanged for a new or refurbished product. Technical information in this document is subject to change without notice.

HP Customer Support – Software and Driver Downloads

Product has been pirnt To achieve the best performance from your printer, only use genuine HP accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints.


Please try again shortly. A printhead can be cleaned up to three times this way; after that it cannot be cleaned and you will be told; the Troubleshooting routine will finish. We are unable to determine your warranty status for the product and serial number provided.

Designjjet HP identify any out-of-date or missing drivers and software.

This tool applies to Microsoft Windows PC’s only. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. The means of accurately managing up colors printed by your printer vary with the software application and driver being used.

Troubleshooting flowchart The following diagram shows the flow of the troubleshooting procedure. Misalignment of the printheads is a common cause of print quality problems. On HP Coated media, the same images might cause the media to wrinkle and then come into contact with the printheads, smearing the print and risking damage to the print head. HP color layering technology delivers continuous tones, smooth transitions and a wide color gamut.

Europe, Middle East, Africa. HP Supportpacks and service agreements allow you to extend your warranty to up to five years, and can provide around-the-clock service with a response time of within 4 hours, every day of the year depending on the country.

Important information about media and other media. Please verify your product is powered on and connected, then try again in a few minutes.


The printer first checks to see whether the printheads are aligned. These Advance calibration values are used whenever you print on the same type of paper until you have used the Advance calibration twice more with different types of paper. This problem is known as banding.

HP DesignJet Printer series User Guides | HP® Customer Support

In the Color use section select Color. Any warranty support needed would be completed by the third 800pw that sold the product. See your browser’s documentation for specific instructions.

Loading the media Whenever you load a roll or a sheet, the display screen on the printer’s front panel prompts you to specify the media type you are loading. For each color in the pattern in Diagnostic Print B, you are asked about the quality – look for missing lines. This product was sold by a third party. Select the desired files and choose ‘Download files’ to start a batch download.

Jaggedness or serrations in the thin lines, like this: There may be color changes between images printed on your printer and other types of HP Designjet printers.